`Fucking with the Operator courtesy of Exodus
Ever get an operator who gave you a hard time, and you didn't know
what to do? Well if the operator hears you use a little Bell jargon, she might
wise up. Here is a little diagram (excuse the artwork) of the structure of
/--------\ /------\ /-----\
!Operator!-- > ! S.A. ! --->! BOS !
\--------/ \------/ \-----/
! Group Chief !
Now most of the operators are not bugged, so they can curse at you, if they
do ask INSTANTLY for the "S.A." or the Service Assistant. The operator does not
report to her (95% of them are hers) but they will solve most of your problems.
She MUST give you her name as she connects & all of these calls are bugged. If
the SA gives you a rough time get her BOS (Business Office Supervisor) on the
line. S/He will almost always back her girls up, but sometimes the SA will get
tarred and feathered. The operator reports to the Group Chief, and S/He will
solve 100% of your problems, but the chances of getting S/He on the line are
If a lineman (the guy who works out on the poles) or an installation man
gives you the works ask to speak to the Installation Foreman, that works
Here is some other bell jargon, that might come in handy if you are having
trouble with the line. Or they can be used to lie your way out of
An Erling is a line busy for 1 hour, used mostly in traffic studies A
Permanent Signal is that terrible howling you get if you disconnect, but don't
Everyone knows what a busy signal is, but some idiots think that is the
*Actual* ringing of the phone, when it just is a tone "beeps" when the phone is
ringing, wouldn't bet on this though, it can (and does) get out of sync.
When you get a busy signal that is 2 times as fast as the normal one, the
person you are trying to reach isn't really on the phone, (he might be), it is
actually the signal that a trunk line somewhere is busy and they haven't or
can't reroute your call. Sometimes you will get a Recording, or if you get
nothing at all (Left High & Dry in fone terms) all the recordings are being
used and the system is really overused, will probably go down in a little
while. This happened when Kennedy was shot, the system just couldn't handle the
calls. By the way this is called the "reorder signal" and the trunk line is
One more thing, if an overseas call isn't completed and doesn't generate
any money for AT&T, is is called an "Air & Water Call".
AT&T is no longer as stupid as she once was. I advise STRONG caution when
phucking with Ma Bell. -= Exodus =-